Returns & Exchanges

At Casual Furniture World, we want you to love your outdoor living space, which is why we offer a 30-day return window for most unused and unassembled items. Please note that custom orders and final sale items are not eligible for return due to their personalized nature.

1

Initiate Your Request

Contact our customer service team via email or phone within 30 days of delivery to obtain a Return Merchandise Authorization (RMA) number.

2

Prepare the Item

Carefully repackage the furniture in its original shipping materials to ensure it is protected from damage during the return transit.

3

Ship the Product

Affix the provided shipping label and drop the item off at an authorized carrier location or schedule a professional pickup for oversized patio sets.

4

Receive Your Refund

Once our warehouse inspects the returned items for quality, we will issue a refund to your original payment method, minus applicable restocking fees.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing